I am considering moving this blog to a standard service such as Wordpress, Blogger, etc. I have a couple of reasons behind this. First reason is that if for whatever reason my own servers, network is down, I can still (hopefully) use my blog at a 3rd party to inform of the outage and give expected times that services will return to normal. Second reason is that when I look at a lot of the upscale bloggers they are using a 3rd party service for the most part instead of rolling their own. This is due in part to the reason that services such as Blogger and Wordpress offer great ping support to assist in being listed with Technorati, PubSub, IceRocket, etc.
This makes a pretty compelling case to switch not?
Well here’s the rest of the story: Since October I have been trying to get Blogger to give me my login credentials for a blog I started there a couple years ago. I want to recover the account as it is the same username I use here. No dice. They want the original email I signed up with. Like I remember. I am known for using whatever@domainiown.com for registering at places as the addresses are all collected by my catch all. I do this cause if someone gets smart and wants to start spamming me, I can disable the address and not worry to much. Well I finally did figure out which address I used to sign up at Blogger and informed them 4 days ago and I still have not heard back. If it takes me five months to get a simple issue like that sorted out, I don’t think their service is for me.
On to Wordpress: Yesterday I applied for an account at wordpress.com. It told me to check my email for a verification link, which is very common in today’s world of Web 2.0 applications (so they think) but anyway I wait, and wait, and wait. 24 hours later, still waiting. I double checked the address even sent a test message, worked fine. Wordpress you’re off to a great start. You only have 4 months and 29 days to beat Blogger with the worst customer support ever.
So after my excursions it looks as though my blog just might stay on my own servers, where the customer service is excellent and under 2 hours, let alone 2 months!
Your thoughts?